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Cognigy GmbH · Düsseldorf, DE · Founded 2016
Düsseldorf-based enterprise conversational AI for contact centers. Cognigy.AI runs voice and chat automation at Lufthansa and Bosch scale — tens of thousands of sessions resolved before reaching a human. Separate analytics layer tracks containment rates per flow. Deployable on-premise or private cloud. Gartner Magic Quadrant Leader, 2024.
| Cognigy | Dixa | LiveChat | moin.ai | |
|---|---|---|---|---|
| AI Act risk | EU AI ACT — Limited riskself-declared | EU AI ACT — Limited riskself-declared | EU AI ACT — Limited riskself-declared | EU AI ACT — Limited riskself-declared |
| Data residency | EU + US fallbackself-declared | EU + US fallbackself-declared | EU + US fallbackself-declared | EU only✓ verified |
| EUR pricing | Yesself-declared | Yesself-declared | Yesself-declared | Yesself-declared |
| ISO 27001 | Yesself-declared | Yesself-declared | Yesself-declared | — |
| Free tier | — | — | Yes | — |
| Cognigy | Zendesk | Intercom | |
|---|---|---|---|
| Incorporated | DE | United States | United States |
| Data residency | EU + US fallbackself-declared | US-primary, EU region available | US-primary |
| AI Act posture | EU AI ACT — Limited riskself-declared | Not classified | Not classified |
| EUR pricing | Yesself-declared | USD-primary | USD-primary |
| Schrems-II risk | Moderate — fallback to US possible | Data flows to US — risk applies | Data flows to US — risk applies |
EU-origin data from Prudos listings. US tool characteristics reflect publicly available information and are indicative.